Privacy Policy

Last updated: 6 October 2026

This policy explains how Delivery Driver UK handles personal information when you use our website.

Information we collect

We collect account and contact details, business and team information, job listings, and messages you send us. Business owners may provide your email to invite you to their team. Our login and hosting providers also process authentication details, IP addresses and security logs.

Drivers provide their vehicle type and a dated declaration that they hold a valid licence. We no longer request licence numbers or photos. Previously uploaded documents remain subject to the retention and deletion rules below. Photos may include your address, date of birth, signature and photograph. We keep application and review records, plus protected digital identifiers linked to your account to detect duplicate licences or images.

If you use My earnings, we store the business names, work dates, hours, rates, drops, income, mileage, expenses and payment status you enter. These records are private to your account and are not shown to businesses, other drivers or through the site admin tools. You can edit, delete and download your records.

Businesses can find a driver who has confirmed their valid licence using their full account contact number and add them to a shift. We store shift assignments and star ratings given after the finish time. Businesses see the driver’s name, average stars and rating count; drivers see only their overall average and rating count, without individual scores or the businesses that gave them. Ratings and assignment history remain while needed for the service.

How we use it

We use information to provide accounts, jobs, team access and support under our service agreement. Driver screening, duplicate checks, security and dispute handling rely on our legitimate interests in protecting users and preventing misuse. We also use information to meet legal duties, including handling privacy requests.

You can browse public job summaries without providing a licence. Email verification and a valid-licence declaration are required to see business contacts. We do not verify driving documents. Businesses must check the driver’s licence and relevant insurance before work starts.

Access and sharing

Public visitors see job summaries. Email-verified drivers who have confirmed their licence see full business names, addresses, contacts and job notes. Business team members manage their shared jobs, and owners can see member names and emails.

Licence photos and full numbers are available only to authorised site administrators. They are not shared with businesses or other drivers. We use encrypted licence storage, HTTPS and access controls.

We use providers for login, hosting, storage and email, and may disclose information where legally required or necessary for lawful security investigations or claims. We do not sell personal information. Providers may process data outside the UK under applicable adequacy arrangements or contractual safeguards, including the UK Addendum where required. Contact us for provider details or copies of applicable safeguards.

When you contact a business by phone or WhatsApp, its own privacy practices and those of the communication provider apply. Shift arrangements and payments are between the business and driver.

How long we keep it

Full licence numbers are cleared after approval or rejection, and photos are queued for deletion. Unreviewed uploads become inaccessible after 14 days; hourly cleanup clears their numbers and queues photos for deletion. Failed deletions are retried and may take longer to complete.

We keep approval status, expiry dates and duplicate-check identifiers while needed for account access and preventing duplicate registration. Earnings records remain until you delete them or arrange account removal. Account, business and team records remain while maintained; pending invitations expire after 14 days. Jobs leave the public board when filled or started but remain in private business history.

Support, review and deletion records are kept while needed to resolve enquiries, security matters, disputes or legal duties. We remove information when no longer needed; provider logs and backups follow their own deletion cycles. Contact us about account closure or removal. Licence approval is no longer used to control access to business contacts.

Cookies and browser storage

We use essential login and security technologies and save your chosen alert areas and the time you last marked alerts as seen to your account. Website alerts show new matching shifts while you use the site. If you enable phone job notifications, we store your device notification subscription and send new shifts in your saved areas through your browser’s notification provider. Notifications include the town, shift date and vehicle type, with no business contacts or driver details. Turn them off in Job alerts; clear your areas to stop matching notifications. Expired device subscriptions are removed, and queued notifications are retained for at most 24 hours. With your permission, we save a random browser identifier and session identifier to count visitors, visits, page views and referring websites. These private statistics are available only to the site owner; no advertising trackers are used. Analytics records and browser identifiers are retained for up to 90 days. We do not store IP addresses, contact details or full referring URLs in these analytics records. You can allow or decline analytics, and change your choice using Analytics preferences at the bottom of the main page. Declining does not affect access to the service. We also save an administrator’s browser exclusion preference to avoid counting their checks when logged out. Clearing browser storage removes these preferences.

Your rights

Depending on the circumstances, you can request access, correction, deletion, restricted use or a portable copy of your information. Where we rely on consent, you can withdraw it without affecting earlier lawful processing.

Right to object: you can object to uses based on legitimate interests, including driver screening and duplicate checks. We will consider your circumstances and explain any overriding grounds for continuing.

Contact us using the email below to exercise your rights or request account closure. We may need to confirm your identity. Requests are normally free and answered within one month, subject to applicable rules and extensions. You can also complain to the Information Commissioner’s Office.

We will update this policy if our handling of information changes.

Delivery Driver UK is operated by Taraq Khan, trading as Delivery Driver UK, who is responsible for your personal information (the data controller). Privacy enquiries: tjkhan3@blueyonder.co.uk.

If an authorised site admin enables signup notifications, we store their device notification subscription to send registration alerts. Alerts contain no driver or business personal details. Admins can disable notifications on their device.

Driver location

Drivers can provide their town or city at signup or in account settings. Site administrators use this to see which areas registered drivers are based in. We do not collect a home address for this purpose.